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Contact
Last updated · 20 August 2026
Pick whichever is easiest. We respond within 1 business day.
AI assistant
Instant answers on how the audit works, what to upload and pricing.
Customer service policy
CODAudit is a monthly SaaS subscription, and support is included on every paid plan. We respond to every enquiry within 1 business day.
- WhatsApp — fastest route to a human, Mon–Fri 09:00–18:00 GST. Typical reply within a few hours during those windows.
- Email — hello@codaudit.com for anything, including billing. First reply within 1 business day; most issues resolved within 3 business days.
- In-app assistant — available 24/7 for product questions and hands you to a human if it can’t help.
- Billing — hello@codaudit.com, replied to within 1 business day and resolved within 5 business days.
Billing questions and disputes
If a charge looks wrong, email hello@codaudit.com with your account email and the invoice reference. We investigate and reply within 1 business day, and refund duplicate or post-cancellation charges in full. Please contact us before raising a chargeback with your card issuer — going through us is almost always faster, and a chargeback locks the amount for weeks while the bank investigates. Cancellation and refund terms are in the Refund & Cancellation Policy; billing mechanics are in the Billing Terms.
Company details
- Onecheckout Limited (CODAudit)
- Registered address: No. 5, 17/F, Strand, Bonham Strand, Sheung Wan, Hong Kong
- Registration No. 77305897
- Data protection: privacy@codaudit.com · Security: security@codaudit.com