Refund & Cancellation Policy

1. Free preview

The AED 0 single-file audit carries no charge and therefore nothing to refund. No payment details are required to use it.

2. Monthly subscriptions

Paid plans (AED 299 and AED 999 per month) are billed monthly in advance in AED and renew automatically. Because each billing period is short and the service is delivered immediately, monthly fees are generally non-refundable once the period has begun.

3. Cancellation

You can cancel at any time, yourself, from Settings → Plan & billing in your account. It takes a single click — there is no notice period, no cancellation fee, no phone call and no need to email anyone. If you would rather we did it for you, write to hello@codaudit.com and we will cancel and confirm within 1 business day.

Cancellation takes effect at the end of the billing period you have already paid for: you keep full access until that date, and you are not charged again. We do not pro-rate part-months. Billing mechanics are set out in full in our Billing Terms.

4. When we do refund

• Duplicate or double charge for the same billing period — refunded in full.
• A charge taken after a cancellation was confirmed — refunded in full.
• Sustained failure of the service to produce reports during a billing period, where the cause is on our side and we could not resolve it — refunded pro rata or in full at our discretion.
• Refunds required by consumer protection law in Hong Kong SAR.

Refunds are not given because a report identified fewer discrepancies than expected, or because a carrier declined or partly paid a claim. Our fee is for the analysis, not for a recovery outcome — see clause 3 of the Terms of Service.

5. How to request a refund

Email hello@codaudit.com within 14 days of the charge with your account email and the invoice reference. We respond within 5 business days. Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days. Please contact us before raising a chargeback with your card issuer — we can almost always resolve billing problems faster directly.